FreeConvert aims to protect your privacy when you use our services and communicate with us. We take the protection of privacy very seriously and have several measures in place to ensure that your information remains secure and private. As defined by various privacy regulations, you should be informed that FreeConvert is the Data Controller of your information.

In the question and answer section outlined below, we have answered several questions regarding our privacy practices. These answers should explain how we protect your information and your rights regarding your personal information.

If you have provided us with personal data of other individuals or organizations (such as colleagues for example), please make sure they understand our privacy policy. Furthermore, please only provide us their data if you are explicitly authorized to do so.

This privacy policy has been drafted bearing in mind data regulations such as the EU General Data Protection Regulation (GDPR).

If you have further questions regarding any aspect of our privacy policy, please contact us using the information provided at the bottom of this page.

1. What personal data does FreeConvert collect through its website?

Short version: We collect data that is necessary to provide our services to you, or data that can help us improve our services to you.

Upon visiting our website, FreeConvert collects your IP address and stores it in our MLab database. MLab is a platform for hosting databases and is owned by Atlassin. Various third-party services that we work with also collect your personal data. This is described in much more detail below.

1.1 Account

Short version: If you purchase a subscription plan, your personal account data is stored in our database.

When you pay for a subscription plan and create an account with us, we store your email address, name, billing address, encrypted password, subscription plan, payment method, card country, IP address and a unique customer ID, in our database. We also store your VAT number and/or company name, if applicable.

If you pay for a subscription plan and choose social sign-in (e.g. 'sign in with Google' or 'sign in with Facebook'), FreeConvert also receives and stores your name, email address and a unique ID associated with your social media account. To better understand how Facebook and Google use your data, please review their privacy policies accordingly.

1.2 Payment

Short version: Your payment details are stored in Stripe, Braintree and PayPal. We never receive your full credit card details. We use Quaderno to manage global sales taxes.

We use Stripe to process all our payments. More specifically, your payment details are stored with either Stripe so that we can charge you in the future.

Any information you provide to Stripe or Braintree/PayPal will be managed by those services in accordance with their privacy policies. For further information, please review their privacy policies in order to understand how they manage your data.

If you choose to pay with a credit card, the credit card details are sent directly to Stripe or Braintree. We never receive the full credit card number. Instead, we can only see the last 4 digits of the credit card.

We store information regarding your subscription plan in Braintree and Stripe including the plan, billing date, current billing cycle and paid-through date.

We store information regarding your subscription plan in PayPal including the payer email address (for PayPal), the payer name, transaction type, amount, time and status.

1.3 File storage

Short version: We store all customer files on Amazon Web Services (Ireland).

We store all user files (including uploaded files, converted files, edited files, images and signature images) on Amazon Web Services ("AWS")'s Simple Storage Service (S3), based in Ireland.

Note that we do not access or view your files. We will only access or view your files with your explicit and written consent, unless such action is necessary to comply with legal procedures. You retain all rights and ownership of your files.

FreeConvert.com's use and transfer of information received from Google APIs within FreeConvert.com infrastructure will adhere to Google API Services User Data Policy, including the Limited Use requirements. We do not share any user information or files obtained through Google APIs to any third-party application.

1.4 Email

Short version: We send our emails via SendGrid.

We use Mailgun to send emails to you and anyone who you send files to through FreeConvert. Within Mailgun we can see information including your name, your email address, the email address of the recipient and your company name. We can also see which emails we have sent to you, which emails you have opened and whether you have clicked on any links. If you would like to stop receiving emails from us, you can unsubscribe directly through a link in the email.

1.3 File storage

Short version: We store all customer files on Amazon Web Services (Ireland).

We store all user files (including uploaded files, converted files, edited files, images and signature images) on Amazon Web Services ("AWS")'s Simple Storage Service (S3), based in Ireland.

Note that we do not access or view your files. We will only access or view your files with your explicit and written consent, unless such action is necessary to comply with legal procedures. You retain all rights and ownership of your files.

FreeConvert.com's use and transfer of information received from Google APIs within FreeConvert.com infrastructure will adhere to Google API Services User Data Policy, including the Limited Use requirements. We do not share any user information or files obtained through Google APIs to any third-party application.

1.3 File storage

Short version: We store all customer files on Amazon Web Services (Ireland).

We store all user files (including uploaded files, converted files, edited files, images and signature images) on Amazon Web Services ("AWS")'s Simple Storage Service (S3), based in Ireland.

Note that we do not access or view your files. We will only access or view your files with your explicit and written consent, unless such action is necessary to comply with legal procedures. You retain all rights and ownership of your files.

FreeConvert.com's use and transfer of information received from Google APIs within FreeConvert.com infrastructure will adhere to Google API Services User Data Policy, including the Limited Use requirements. We do not share any user information or files obtained through Google APIs to any third-party application.